In case the item you received is damaged or defective, you could return the item in the same condition as you received it with the original box and/or packaging intact. Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund along with any shipping fees incurred.

In the unusual circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will process the refund along with free 15-day returns.

There are a few certain scenarios where it is difficult for us to support returns:

  • Return request is made outside the specified time frame of 14 days from delivery.
  • The product is used, damaged, or is not in the same condition as you received it.
  • Specific categories like innerwear, lingerie, socks and clothing freebies etc.
  • Any consumable item which has been used.
  • Anything missing from the package you’ve received including price tags, labels, original packing, freebies, and accessories.
  • Fragile items, hygiene-related items.

We accept the return of item only if it is in an unopened, original box and/or packaging intact with all labels and barcodes on it, however, in this case, please contact Rozana store customer support for more information.

A brand-new, unused, unopened, undamaged item in its original packaging. Packaging should be the same as when it was delivered to you.

You can return an item for free within 14 days from delivery date, were by Rozana store covers all the shipping charges.

In this case, you cannot return the item and it becomes your responsibility as the Store owner with your customer.

You can return any Clothing item or Fashion accessory within 14 days in the same condition you received and in the original box and/or packaging intact, as long as the item is:

not listed in the Non-Returnable List.
in the same condition as received and with the original packaging box and tags attached
The items that cannot be returned are:
Items that fall into the below product types-
Underwear
Lingerie
Socks
Swimwear
Also, any consumable items that are used or installed cannot be returned. As outlined in consumer Protection Rights and concerning section on non-returnable items.

Typically, Courier representative will contact you within 3-5 days from the day you requested a return. However, it might sometimes take up to two weeks for a courier to collect the item.

If you have paid through electronic means (Credit or Debit card), the paid amount will be refunded to your card account balance.

The item can be returned to us through any courier you prefer